@import"https://fonts.googleapis.com/css2?family=Inter:wght@400;500;600;700&display=swap";*,*:before,*:after{box-sizing:border-box;margin:0;padding:0}:root{--bg: #f8fafc;--surface: #ffffff;--surface-2: #f1f5f9;--border: #e2e8f0;--border-strong: #cbd5e1;--text: #0f172a;--text-muted: #64748b;--text-soft: #94a3b8;--primary: #4f46e5;--primary-hover: #4338ca;--primary-soft: #eef2ff;--primary-dark: #312e81;--red: #dc2626;--red-soft: #fee2e2;--orange: #ea580c;--orange-soft: #fed7aa;--green: #16a34a;--green-soft: #dcfce7;--amber: #d97706;--amber-soft: #fef3c7;--sidebar-bg: #0f172a;--sidebar-text: #cbd5e1;--sidebar-text-strong: #f8fafc;--sidebar-hover: #1e293b;--sidebar-border: #1e293b;--shadow-sm: 0 1px 2px 0 rgb(0 0 0 / .04);--shadow: 0 1px 3px 0 rgb(0 0 0 / .06), 0 1px 2px -1px rgb(0 0 0 / .04);--shadow-md: 0 4px 6px -1px rgb(0 0 0 / .06), 0 2px 4px -2px rgb(0 0 0 / .04);--shadow-lg: 0 10px 15px -3px rgb(0 0 0 / .08), 0 4px 6px -4px rgb(0 0 0 / .05);--r-sm: 4px;--r: 6px;--r-md: 8px;--r-lg: 12px;--sidebar-w: 240px;font-family:Inter,-apple-system,BlinkMacSystemFont,Segoe UI,sans-serif;font-feature-settings:"cv11","ss01";font-size:14px;color:var(--text);-webkit-font-smoothing:antialiased;-moz-osx-font-smoothing:grayscale}body{background:var(--bg);line-height:1.5}a{color:var(--primary);text-decoration:none}a:hover{text-decoration:underline}.layout{display:flex;min-height:100vh}.sidebar{width:var(--sidebar-w);background:var(--sidebar-bg);color:var(--sidebar-text);display:flex;flex-direction:column;flex-shrink:0;border-right:1px solid var(--sidebar-border)}.sidebar-logo{padding:24px 20px 20px;border-bottom:1px solid var(--sidebar-border)}.sidebar-logo span{display:block;font-size:16px;font-weight:700;color:var(--sidebar-text-strong);letter-spacing:-.01em}.sidebar-logo small{font-size:11px;color:var(--text-soft);text-transform:uppercase;letter-spacing:.06em}.nav-links{list-style:none;flex:1;padding:12px 8px}.nav-links a{display:flex;align-items:center;padding:9px 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40px;max-width:1280px}.page-narrow{max-width:720px}.page h1{font-size:22px;font-weight:700;letter-spacing:-.02em;margin-bottom:24px}.page-header{display:flex;align-items:center;justify-content:space-between;margin-bottom:24px}.page-header h1{font-size:22px;font-weight:700;margin-bottom:0}button,.btn-primary{font-family:inherit;font-size:13.5px;font-weight:500;padding:8px 16px;cursor:pointer;border-radius:var(--r);border:none;transition:background .12s,border-color .12s,transform .05s,box-shadow .12s;white-space:nowrap}button:active{transform:translateY(1px)}.btn-primary{background:var(--primary);color:#fff;box-shadow:var(--shadow-sm)}.btn-primary:hover{background:var(--primary-hover)}.btn-primary:disabled{opacity:.5;cursor:not-allowed}button:not(.btn-primary){background:var(--surface);border:1px solid var(--border);color:var(--text);box-shadow:var(--shadow-sm)}button:not(.btn-primary):hover{background:var(--surface-2);border-color:var(--border-strong)}.stats-row{display:grid;grid-template-columns:repeat(auto-fit,minmax(140px,1fr));gap:16px;margin-bottom:24px}.stat-card{background:var(--surface);border:1px solid var(--border);border-radius:var(--r-md);padding:18px 22px;box-shadow:var(--shadow-sm);transition:box-shadow .15s,transform .15s}.stat-card:hover{box-shadow:var(--shadow-md)}.stat-card span{display:block;font-size:28px;font-weight:700;letter-spacing:-.02em;margin-bottom:2px}.stat-card label{font-size:12px;color:var(--text-muted);text-transform:uppercase;letter-spacing:.04em;font-weight:500}.stat-card.overdue span{color:var(--red)}.stat-card.clickable{cursor:pointer}.stat-card.clickable:hover{box-shadow:var(--shadow-md);border-color:var(--indigo)}.stat-card.stat-card-active{border-color:var(--indigo);box-shadow:0 0 0 2px color-mix(in srgb,var(--indigo) 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.12s}.chip:hover{background:var(--surface-2);color:var(--text)}.chip-active{background:var(--primary);border-color:var(--primary);color:#fff}.chip-active:hover{background:var(--primary-hover);color:#fff}.filter-bar{display:flex;gap:8px;flex-wrap:wrap;margin-bottom:20px;align-items:center}.filter-search{flex:1;min-width:200px;max-width:320px;padding:7px 12px;border:1px solid var(--border);border-radius:var(--r);font-size:13.5px;font-family:inherit;background:var(--surface);transition:border-color .12s,box-shadow .12s}.btn-reset{background:transparent;border:1px solid var(--border);color:var(--text-muted);font-size:12.5px;padding:7px 12px;box-shadow:none}.btn-reset:hover{color:var(--red);border-color:var(--red);background:var(--red-soft)}.filters select,select{padding:7px 32px 7px 12px;border:1px solid var(--border);border-radius:var(--r);background:var(--surface);font-size:13.5px;font-family:inherit;color:var(--text);cursor:pointer;transition:border-color .12s,box-shadow 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th.sortable{cursor:pointer;-webkit-user-select:none;user-select:none;transition:background .12s,color .12s}.ticket-table th.sortable:hover{background:var(--border);color:var(--text)}.ticket-table th.sort-active{color:var(--primary);background:var(--primary-soft)}.ticket-table td{padding:12px 16px;border-bottom:1px solid var(--border);font-size:13.5px}.ticket-table tr:last-child td{border-bottom:none}.ticket-table tbody tr{transition:background .1s}.ticket-table tbody tr:hover{background:var(--surface-2)}.ticket-table a{color:var(--text);font-weight:500}.ticket-table a:hover{color:var(--primary);text-decoration:none}.overdue-row td{background:#fef2f2}.overdue-row:hover td{background:#fee2e2}.ticket-row{cursor:pointer}.ball-us-row td{background:#fffbeb}.ball-us-row td:first-child{box-shadow:inset 4px 0 #f59e0b}.ball-us-row a{font-weight:600;color:var(--text)}.ball-us-row:hover td{background:#fef3c7}.ball-customer-row:hover td{background:var(--surface-2)}.ball-done-row 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18px;cursor:pointer;border-radius:var(--r)}.btn-reopen:hover{background:var(--green-soft)}.report-stats{display:grid;grid-template-columns:repeat(auto-fit,minmax(180px,1fr));gap:16px;margin-bottom:28px}.report-card{background:var(--surface);border:1px solid var(--border);border-radius:var(--r-md);padding:20px 24px;box-shadow:var(--shadow-sm)}.report-card label{display:block;font-size:11.5px;color:var(--text-muted);margin-bottom:6px;text-transform:uppercase;letter-spacing:.05em;font-weight:500}.report-card span{display:block;font-size:30px;font-weight:700;letter-spacing:-.02em;color:var(--text)}.report-card small{font-size:12px;color:var(--text-muted)}.report-section{margin-bottom:36px}.report-section h2{font-size:16px;font-weight:700;margin-bottom:14px;letter-spacing:-.01em}.report-filters{display:flex;gap:16px;align-items:center;margin-bottom:28px;flex-wrap:wrap}.report-filters label{display:flex;align-items:center;gap:8px;font-size:13px;color:var(--text-muted)}.report-filters input[type=date]{padding:8px 12px;border:1px solid var(--border);border-radius:var(--r);font-size:13px;background:var(--surface)}.bar-chart{display:flex;align-items:flex-end;gap:3px;height:140px;overflow-x:auto;padding-bottom:4px}.bar-chart-bar{display:flex;flex-direction:column;align-items:center;gap:2px;min-width:22px;flex:1}.bar-chart-fill{background:linear-gradient(180deg,var(--primary) 0%,var(--primary-hover) 100%);border-radius:4px 4px 0 0;width:100%;min-height:2px;transition:opacity .15s}.bar-chart-fill:hover{opacity:.85}.bar-chart-label{font-size:9.5px;color:var(--text-muted);white-space:nowrap;transform:rotate(-45deg);transform-origin:top right;margin-top:6px}.trash-banner{display:flex;justify-content:space-between;align-items:center;gap:12px;background:#fef3c7;border:1px solid #fbbf24;color:#78350f;padding:12px 16px;border-radius:var(--r-md);margin-bottom:20px;font-size:13.5px;font-weight:500;flex-wrap:wrap}.sidebar-danger-zone{margin-top:8px;padding-top:16px!important;border-top:1px solid color-mix(in srgb,var(--red) 25%,transparent)!important}.btn-delete-ticket{background:transparent;border:1px solid color-mix(in srgb,var(--red) 40%,transparent);color:var(--red);width:100%;padding:9px 12px;font-size:13px;border-radius:var(--r-md);cursor:pointer;transition:background .15s,border-color .15s}.btn-delete-ticket:hover:not(:disabled){background:color-mix(in srgb,var(--red) 8%,white);border-color:var(--red)}.btn-purge{background:var(--red);color:#fff;border:1px solid var(--red)}.btn-purge:hover{background:#b91c1c}.agent-chip{display:inline-flex;align-items:center;gap:4px;background:var(--primary-soft);border:1px solid #c7d2fe;border-radius:999px;padding:3px 4px 3px 12px;margin:2px 4px 2px 0;font-size:12.5px;color:var(--primary-dark);font-weight:500}.chip-close{background:none;border:none;cursor:pointer;padding:2px 8px;font-size:14px;line-height:1;color:var(--primary);border-radius:50%;box-shadow:none}.chip-close:hover{background:#4f46e526;color:var(--red)}.preview-banner{position:fixed;top:0;left:0;right:0;background:linear-gradient(90deg,#fef3c7,#fde68a);border-bottom:1px solid var(--amber);color:#78350f;padding:10px 20px;display:flex;justify-content:space-between;align-items:center;font-size:13px;font-weight:500;z-index:1000;box-shadow:var(--shadow)}.preview-banner button{padding:5px 14px;font-size:12px;box-shadow:none}body:has(.preview-banner) .layout{padding-top:42px}.preview-toggle{background:transparent;border:1px dashed #475569;color:var(--sidebar-text);padding:6px 12px;cursor:pointer;border-radius:var(--r);font-size:11.5px;font-weight:500;margin-bottom:10px;width:100%;text-align:left;box-shadow:none}.preview-toggle:hover{background:var(--sidebar-hover);border-color:var(--primary);color:#fff}